customer-portals.com is a free resource dedicated to helping business owners and IT managers understand, evaluate, and implement customer portals.
Whether you're a five-person consulting firm looking for a simple client portal or a mid-sized manufacturer building a self-service platform for hundreds of B2B customers, this site is designed to give you the information you need to make good decisions.
What You'll Find Here
- Industry guides — Detailed breakdowns of how customer portals work in specific industries, including the problems they solve, features to look for, and real-world examples.
- Feature deep-dives — In-depth explorations of individual portal capabilities, from self-service and document management to billing, messaging, and analytics.
- Use case explorations — How businesses use portals to solve specific problems: reducing churn, automating support, managing partner networks, and more.
- Technical guides — Practical resources for building, integrating, and securing customer portals.
- Business insights — Articles about customer experience, retention, and operational strategies where portals can make a measurable impact.
Why This Site Exists
Most information about customer portals on the web is written by software vendors trying to sell their specific product. That's understandable, but it makes it hard to get objective, practical information.
This site aims to fill that gap. We cover the topic comprehensively — from high-level strategy to specific implementation details — without being tied to any single product or platform.
Who It's For
This resource is primarily designed for:
- Small and medium-sized business owners who want to improve how they serve and communicate with their customers
- IT managers and technical leads evaluating portal solutions or planning a build
- Operations and customer success managers looking for ways to scale without proportionally growing their team
- Agencies and service providers exploring ways to offer more professional client experiences
The content is written in plain English. Where we get technical, we explain the concepts first.
Get in Touch
Have a question, suggestion, or want to contribute? We'd like to hear from you. Reach out at hello@customer-portals.com.